Frequently Asked Questions (FAQ)
📦 Orders & Delivery
Which countries do you ship to?
We ship to mainland France, throughout the European Union, the United Kingdom, and Switzerland.
What are the delivery times?
France: 3-5 business days. EU: 5-10 days. United Kingdom & Switzerland: 7-14 days. Consult our delivery policy for more details.
How can I track my order?
An email with your tracking number is sent to you as soon as your order is shipped.
🔄 Returns & Refunds
Can I return an item?
Yes, you have 14 days after receipt to return an unused item in its original packaging. Consult our return policy.
How do I initiate a return?
Contact us at contact@vinoxa.eu with your order number. We will guide you through the process.
How long does it take to get a refund?
The refund is processed within a maximum of 14 days after receipt of the returned item.
💳 Payment
What payment methods do you accept?
We accept bank cards (Visa, Mastercard, American Express) and all payment methods available at checkout. Transactions are secure.
Are my bank details secure?
Yes, all transactions are encrypted and secure. Vinoxa does not store any bank data.
🍷 Products
Are your products guaranteed?
Yes, all our products come with a 2-year legal conformity guarantee.
How to choose the right accessory?
Do not hesitate to contact us at contact@vinoxa.eu — our team is here to advise you!
📧 Contact Us
Didn't find the answer to your question? Contact us — we respond within 48 hours.